Leadership
I lead by inspiring and influencing my team, peers and partners.
Experience Advocacy
For me, design distills to one thing: creating experiences that inspire. Integrated, personalized experiences resonate in ways that turn consumers into the strongest brand advocates. As a matter of practice, I dig for the experiential secret sauce; I infuse every conversation and project with my findings.
Driving Change
An avid learner and researcher, I keep myself as far ahead of the curve as possible. Incremental changes in the tech and social landscape provide profound avenues for tweaking the fabric of people’s lives. With an eye to these trends, I keep my tools sharp, open to latent synergies and emerging disruptive concepts.
Team Development
Collaboration is at the core of my professional and personal ethos; I nurture open conversations and game change in my staff and teams, engaging them through continuous development, a robust collaboration platform and leadership.
Technical Background
I have worked in waterfall to XP environments. I have designed, developed & architected solutions ranging from boutique shopping experiences to business intelligence dashboards and highly configurable transactional systems.
User Experience Design
Wireframes and schematics, flow diagrams, experience style guidelines and pattern libraries, taxonomies, content inventories, prototypes, information architecture diagrams.
Usability & Research
Persona development, user stories and use cases; ethnography, contextual inquiry, heuristic evaluation, creating research protocol, recruitment, prototype development, quantitative business research, click-path; results analysis; stakeholder presentations.
Leadership & Management
Formed and directed: Experience Design, Interaction Design, Web Development teams. Performance planning, peer coaching, writing and administering associate development protocol; driver of excellence in product and process.
Innovation & Change
Three business and user-interface patent applications awarded; 7 more pending patent applications open. Active in a number of innovation workgroups and forums. Recipient of 4 Spirit Medallions, the 2007 World Class Customer Experience Award and the 2007 Award of Excellence.
Beyond the Office
Proud and active parent and partner (ZZ, 3 years old; Haley, 8 years old; Bryan, 9 years old.) Founder of a number of community forums and clubs focusing on children, local politics, local ecology and gardening. Reader, surfer, (bad) musician, lover of the the outdoors & avid emerging technology researcher.
