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September 22, 2007

A subset implies a superset

Chris Brogan asks the following question:

But do you see why the village becomes important, even if I’m mostly interacting with a smaller subset?

In my mind the key to this being true is an expansive village: a superset that includes people you know of and people you know well. A lot of my friends question the protocol, of friending on Facebook. At what point is it kosher to include someone in your network? Do you have to know them at all? I think that is a matter of individual discretion, and the system you are using.

I had been signed up for Twitter for some time, and saw little value in it. I would tweet a bit here and there, but never saw anyone I knew adopting it, and since the only ones I followed were BarCamp and uF, it seemed very unidirectional.

My breakthrough on Twitter was to start following the thought leaders I looked up to. Actually, I developed a strategy: I knew that Jason Kottke was bound to have an interesting set of people he was interacting with. So I followed him and then looked at who he was following. Then I saw Jesse James Garrett and realized that meant there was at most two degrees of separation between Jason and me; I followed @jjg, and then my list of people to follow exploded, growing organically based on the people I respected or knew personally. Somewhere in that period, I noticed someone giving a provocative tweetback to Chris Brogan, which I followed, at which point, I started following Chris which turned me on to his blog which later resulted in me friending him on Facebook.

When I friended Chris on Facebook, I had exchanged a couple of tweetbacks with him, so I felt like it might be OK to friendup. I was pensive, but using my standard damn the torpedoes attitude, I hit "Add" and just figured whatever happened would happen. He approved the add, and since then I have had three channels of input from Chris which have made my life better.

The thing is: one connector friend on one service is not sufficient to build out a real ambient information-base. You need a bunch of people that cross all the segments of important people in your life, otherwise your conversations are siloed and services diminish in value.

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Leadership I lead by inspiring and influencing my team, peers and partners. Experience Advocacy For me, design distills to one thing: creating experiences that inspire. Integrated, personalized experiences resonate in ways that turn consumers into the strongest brand advocates. As a matter of practice, I dig for the experiential secret sauce; I infuse every conversation and project with my findings. Driving Change An avid learner and researcher, I keep myself as far ahead of the curve as possible. Incremental changes in the tech and social landscape provide profound avenues for tweaking the fabric of people’s lives. With an eye to these trends, I keep my tools sharp, open to latent synergies and emerging disruptive concepts. Team Development Collaboration is at the core of my professional and personal ethos; I nurture open conversations and game change in my staff and teams, engaging them through continuous development, a robust collaboration platform and leadership. Technical Background I have worked in waterfall to XP environments. I have designed, developed & architected solutions ranging from boutique shopping experiences to business intelligence dashboards and highly configurable transactional systems. User Experience Design Wireframes and schematics, flow diagrams, experience style guidelines and pattern libraries, taxonomies, content inventories, prototypes, information architecture diagrams. Usability & Research Persona development, user stories and use cases; ethnography, contextual inquiry, heuristic evaluation, creating research protocol, recruitment, prototype development, quantitative business research, click-path; results analysis; stakeholder presentations. Leadership & Management Formed and directed: Experience Design, Interaction Design, Web Development teams. Performance planning, peer coaching, writing and administering associate development protocol; driver of excellence in product and process. Innovation & Change Three business and user-interface patent applications awarded; 7 more pending patent applications open. Active in a number of innovation workgroups and forums. Recipient of 4 Spirit Medallions, the 2007 World Class Customer Experience Award and the 2007 Award of Excellence. Beyond the Office Proud and active parent and partner (ZZ, 3 years old; Haley, 8 years old; Bryan, 9 years old.) Founder of a number of community forums and clubs focusing on children, local politics, local ecology and gardening. Reader, surfer, (bad) musician, lover of the the outdoors & avid emerging technology researcher.

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